ConnexAI named by Vivatech: Top 100 Next Unicorns Read More
By Department
By Industry
About Us
Career Hub
Locations
Featured Content
Our goal was to incorporate the Omni AI components of ConnexAI to assist us with efficiency goals.
Explore Athena AI
With 99% accuracy, Athena can scale easily to handle varying call volumes without the need for additional staff. Easily manage workforce during peak times or in response to specific events or promotions that lead to increased call traffic.
No code needed, drag-and-drop elements to build even the most complex of workflows
Athena will transcribe and summarise entire conversation in seconds
Promotes customer self-service to speed up interaction resolution time
Decreased billable hours can improve productivity and provide a more streamlined workflow for the entire team
Athena stays updated and adapted to new products, services, and customer needs more quickly than retraining a large workforce. This flexibility is crucial for interaction routing within businesses that needs to stay competitive and responsive to market changes.
Instead of spending time sorting through mundane requests or reviewing information, voice technologies can allow you to truly be present with your customers that need you 24/7 365 days a year.
Combine historic insights with carefully crafted speech patterns and sensibilities to represent your company with voice prompts based on expected enquiries, freeing up vital human resources.
Craft your speech recognition with remarkable precision. Customise confidence scores, customer journeys, and intents to engage customers in a manner tailored to both them and your business needs.
Communicate with a variety of customers via channels and mannerisms most suited to them, boosting customer satisfaction. Prime your Athena ASR assistant for use at times that are conducive to providing the most personal level of support, fostering positive customer attitudes with your responsiveness.
Anticipate and respond to enquiries in a timely, accurate and realistic manner, whilst being empowered to reallocate staff and other resources, saving time and money alongside improving consistency and ultimately, customer satisfaction.
.
Build comprehensive IVR menus with simple drag-and-drop widgets
.
Select from both digital and voice-based input to maintain security and personalise interactions
.
Manage communication with customers to support brand identity and consistency in support
We’re so confident your team and your customers will love our Automatic Speech Recognition solution as well as the quick set up, and rapid time to value. Join us for a bespoke demonstration and see just how quickly your business can benefit from our industry leading features.
Give it a go!
Shaping the Future of Customer Experience.
